Here’s a guide to assist you in finding a security guard service in Adelaide that fits your needs.
1. Evaluate Your Requirements:
Identify the reasons for needing a security guard service. Consider the specific aspects, such as the type of service needed (e.g., patrolling, static guard, event security, crowd control, cash in transit, armed security guard, static security guard), the level of protection required, and any specific skills or certifications you may need such as Children Clearance, First Aid accreditations, current security licence, driver license etc.
2. Explore Security Guard Companies:
Search for security guard companies in Adelaide. Begin by looking online, seeking recommendations from friends or business associates, or consulting local business directories such as yellow pages, google business or white pages.
3. Check Credentials:
Ensure that the security guard company is licensed to operate in South Australia and is bonded. Check for industry certifications and memberships, as these can indicate professionalism and a commitment to standards. You can ask the security company to provide their ISL number, which you can then check online to verify their accreditation. Check if their security guards can work with children or holds white card when working at a construction sites. Or if they are approved for the Responsible Service of Alcohol, equipping security guards to manage events involving alcohol reasonability and in compliance with regulations.
4. Read Reviews and References:
Review customer feedback and testimonials to gauge the security guard company’s reputation. If possible, request references from the company and contact them to inquire about their experiences. Ensure that the reviews are genuine and not fabricated from overseas sources.
5. Evaluate Experience:
Consider how long the company has been operating in South Australia and their experience in providing the type of security services you require.
6. Interview and Assess:
Speak with representatives from the companies you are considering. Assess their customer service, professionalism, and how well they listen to and understand your specific needs. Assess if their security guards are capable of handling difficult situation, are able to communicate affectively, physically fit for the job, good customer service, able to work in a team environment.
7. Request a Proposal:
Ask for a detailed proposal or quote that outlines the services they will provide, how they will meet your specific needs, and the costs involved.
8. Compare Costs and Services:
Evaluate the proposals based on the security guard services offered and the costs. Ensure that you are getting the best value for your money and that it is within your budget.
9. Discuss Customisation and Flexibility:
Make sure the security guard service can be tailored to meet your particular requirements and that the company is flexible to adapt to changing needs. For example, how long will it take for their security guards to attend to your urgent needs, what is the timeframe and turn-around time? What are their minimum hours of service for a call? Are they available on Public Holidays etc.
10. Clarify Terms and Conditions:
Review the contract terms carefully before signing. Pay attention to cancellation clauses, liability issues, and any hidden fees.
11. Check if they have Comprehensive Insurance Coverage:
Check if they maintain public liability insurance and hold a WorkCover certificate when safeguarding you and their staff against any unforeseen incidents.
12. Ask if they have any Real-Time Tracking App:
An App where it allows the client to track the location of security guards while on shift, including clocking in and clocking out. This will feature enhances accountability and will provide you with a peace of mind.
13. Conduct a Trial Period:
If possible, negotiate a trial period to assess the company’s services in practice before committing to a long-term contract.
By following these steps, you should be able to find a security guard service in Adelaide that adequately meets your needs and provides peace of mind.
